Responsible Gaming

Understanding the Risks of Gambling

Online play is a form of entertainment, yet an uncontrolled urge to bet can grow into addiction. The first step in dealing with the problem is spotting the moment behaviour turns impulsive and harmful. The great majority of players treat gaming as a pastime without any trouble, while a small share may lose control over time. That is why everyone should watch their own habits and make sure play stays an enjoyable activity.

Our Approach to Safety

We regard gambling as entertainment and never as a source of income. We are committed to a transparent, secure environment that genuinely protects our players. We recognise the risk of addiction and help users treat wagering as a calm, controlled activity. Our team also watches for unusual play patterns and steps in quickly when warning signs appear.

Tips for Safer Play

To manage your gaming better, follow the guidance below:

1. Play only for fun, never out of financial need.
2. Set time and money limits before starting a session.
3. Only stake amounts whose loss you can absorb.
4. Never chase losses and avoid oversized bets.
5. Do not play under the influence of alcohol or other substances.
6. Take regular breaks, especially after long sessions or several losses in a row.

Tools for Staying in Control

Inside your account you’ll find tools for keeping play time and spending under control. You can set daily, weekly or monthly deposit limits, activate loss caps for a chosen period and turn on session reminders that alert you once your chosen time has passed. Each setting takes effect within a minute, and once set, a limit can only be loosened after the selected term runs out – a reduction, by contrast, applies immediately. If you feel play has stopped being fun, you can request a temporary or permanent block on your account.

Self-Exclusion Option

If you sense you are losing control, voluntary self-exclusion is on offer. You can block access to our services for a period from 6 months to 5 years, or permanently, depending on your needs. Self-exclusion takes effect after confirmation by the support team and cannot be undone before the chosen term ends – not even at the player’s own request. While the block runs, you receive no promotional messages from us.

Protecting Minors

We categorically forbid gambling by minors and do not direct our services at anyone under 18. If you share a device with minors, make sure they cannot reach your account. You can also use filtering software such as Net Nanny, CYBERsitter or Gamblock, which blocks gambling sites on household devices.

Where to Find Help in New Zealand

The organisations below provide free, anonymous and confidential support to anyone in New Zealand facing a gambling problem:

• Gambling Helpline New Zealand: a free, confidential national helpline for gamblers and their whānau, open 24/7. Call 0800 654 655 or text 8006 at any hour.
• PGF Services (Problem Gambling Foundation): free professional counselling from experienced practitioners nationwide, with remote sessions also accessible. Freephone: 0800 664 262.
• The Salvation Army Oasis: a nationwide service giving free help to people affected by gambling harm, family members included, through local centres.
• Gamblers Anonymous New Zealand: a fellowship of people sharing their experience and supporting one another on the way out of addiction, with meetings across the country.

If you find yourself in a hard place or need backing, these resources are accessible at any time, free of charge and in full confidence. We encourage every player to ask for help whenever the need appears and to keep a healthy, responsible attitude to play. Admitting the problem is often the hardest step – yet it is always the one that opens the way to change.