Contact Us
Contact our support team by live chat, email or the Help Center. We assist with accounts, payments, verification and bonuses in English, every day of the year. Chat runs around the clock, and email replies normally arrive within one business day.
How to Reach Us
We want players in New Zealand to get help fast and without fuss, so several contact channels stay open at all times. Choose whichever suits you and get a practical answer with no unnecessary steps. Keep the email address you registered with and a short description of the issue ready – it cuts handling times noticeably.
- Live chat: accessible 24 hours a day from the chat icon on every page – the quickest route for short questions about deposits, bonuses, verification status or in-game issues. An agent picks up the conversation within a few minutes, replying in English.
- Email: write to [email protected] whenever attachments are involved, from verification documents to payment receipts. Replies usually arrive within one business day, with cashier matters given priority.
- Help Center: a broad library of guides on bonuses, the cashier, account rules and the questions our Kiwi players raise most often, reached from the button in the menu. Keyword search leads straight to the answer with no wait for an agent.
- VIP host: a dedicated contact for upper loyalty tiers, giving personalised assistance and priority handling of the most sensitive requests.
All channels lead to the same trained team, so the route you pick makes no difference. For payment questions, state your username, dates and amounts straight away – that way the agent can usually close the request on first contact.
